Millbrook EMI Nursing Home is in Southport in the North West of England, which is a traditional seaside retirement town with a beautiful coastline and an elegant Victorian centre.

This is a purpose built nursing home that caters for older people suffering from all forms of dementia and associated mental health conditions.

At Millbrook we aim to provide care for each individual based on a thorough holistic assessment process. We strive to focus on the positives and encourage independence where possible.

Our EMI nursing home has 50 single rooms, 42 of which are en-suite, providing care for both long term and respite clients. Our home is in the enviable position of having extensive living spaces which provides the more mobile client plenty of scope for exploring and being able to find quiet areas for alone time.

All our clients are treated as individuals- with the respect and dignity that they deserve.


Millbrook House is a purpose built residential home, which features all the living areas on the ground floor and bedroom areas on three floors that are serviced by a modern passenger lift to provide an excellent level of nursing home care.

The living spaces are both spacious and plentiful so as to provide clients ample room to explore, wander freely around, as well as being able to find that quiet area for some down time.

All our 50 rooms are single 42 of which are en-suite. All rooms are tastefully decorated and we encourage our service users to personalise their rooms with their own items of furniture, pictures and ornaments. Each bedroom wing has its own specially adapted bathroom and a total of four different type of bathrooms are available within the home, which enable us to cater to all levels of disability.

We have a sheltered, secure garden courtyard, with benches and additional seating areas maintained by our gardeners.


We have a specially designed relaxation room, Snoozelam, which incorporates a bubble tube, fibre optic wall carpet, ceiling twirler and projector. This facility is used by all service users on a one-on-one basis as well as in small groups for both relaxation and has been proven to reduce levels of agitation and wandering. The Snoozelam is used as part of our full and varied activity programme, which enhances the quality of life for all our service users. Activities on offer include reminiscence, crafts, quizzes, games and trips out in our own minibus.

We have a team of domestic and laundry staff who support the care staff in providing an essential service to all our clients.

We encourage outside professionals to visit and support the home, these include a hairdresser, chiropodist, dentist, optician, clergy as well as the clients own GP’s. The home also has close links with the community mental health nurses and psychiatrist’s.


At Millbrook House we aim to deliver a holistic resident-centred care package to all of our clients by putting the individual first and not their condition.

Our focus is on the individual’s abilities and strengths and not focused on their problems or what they are no longer able to do.

We believe that full involvement by all family/friends is of paramount importance to the continuing health and welfare of our clients. To this end full and open communication between all parties is encouraged at all times, as demonstrated by our personal care booklets which help all parties involved in the care of the client to get to know each resident as an individual person.

All clients have personalised care plans that are written in a positive manner that encourages as much independence as possible, giving each and every client choices over as many aspects of daily living as possible.

At Millbrook we are very proud of our professional staff and invest heavily in the recruitment and training of our team. The care of clients with dementia and associated mental health conditions takes time, patience and empathy. Our staff team are well versed in how to cater to the clients needs, anticipate their requirements and spend time daily to ensure that each client is valued for who they are.

The introduction of the key worker system has enhanced this philosophy and team members are encouraged to spend quality one to one time with their allocated clients over and above the normal interactions that take place daily


Millbrook House is owned and run by Mark & Wendy Gilbert along with their son, Luke Gilbert. All of the family have extensive experience within the care home field and are hands on owners being involved in the home on a daily basis. The manager of the home is Hayley Nicholson, a highly experienced trained nurse, who is supported by a qualified and experienced team of nurses and care staff.

As our emphasis is on quality of care, the staff team are handpicked to ensure that they have the necessary personality, genuine caring attitude and experience to meet the demands of their chosen profession. The majority of care staff have either already gained their NVQ in Care or are working towards it. We also invest heavily in additional training for the staff team involving more specialist course pertaining to mental health and dementia care.

Our catering team are a valued part of the home’s team in maintaining a high standard of meal preparation, catering to individual taste and the medical needs of all clients. Our menus are regularly reviewed and changes made in accordance with client and family views and comments. The remaining support staff consists of our valued domestic, laundry and maintenance staff who ensure that all the home is welcoming and well maintained.

Millbrook House

39-41 Birch Street

Southport, Merseyside


Tel: 01704 539410

Fax: 01704 549652